EXTERNAL JOB ADVERT:

Business Support Manager

The Microfinance Business Support Manager provides strategic and operational leadership across multiple support functions. The role contributes to business growth, operational efficiency, innovation, and high-quality service delivery within Turame Community Finance S.A.

FULL JOB SUMMARY

The Business Support Manager provides strategic and operational leadership across multiple support functions, including Mobile Money, Marketing, Monitoring & Evaluation (M&E), Project Management, and other operational support services. This role ensures that these departments effectively contribute to business growth, operational efficiency, innovation, and high-quality service delivery within the institution.

RESPONSIBILITIES

Promote and fulfill the mission, method, and motivation of  Turame Community Finance.

Spiritual Integration and Christian Witness

• Personally model Christian behavior to the staff in leadership style, resolution of issues, selection and development of staff, context-appropriate Christian witness with staff, and in setting and leading the spiritual agenda of the organization.
• Coordinate the creation and implementation of the Spiritual Integration Plan for the benefit of clients, staff, and other entities that the organization works with

Business Strategy & Performance Management

• Support the development and execution of institutional strategy and business plans.
• Drive portfolio growth, customer acquisition, and revenue diversification through digital and non-digital channels.
• Monitor overall performance across departments under this role using KPIs and dashboards.

Mobile Money & Digital Financial Services

• Lead the development and growth of mobile money and digital financial services (DFS).
• Oversee partnerships with telecom operators, fintechs, and payment service providers.
• Ensure integration of mobile channels with core microfinance operations (loan disbursement, repayments, savings).
• Work on the integration and monitoring of the Central Bank National Switch and Instant Payment System.
• Monitor transaction volumes, revenues, and system performance.
• Ensure compliance with digital finance regulations and security standards

Monitoring & Evaluation (M&E)

• Design and manage L, M&E frameworks for institutional performance and projects.
• Develop indicators, data collection tools, and reporting systems.
• Track operational, financial, and social performance indicators.
• Ensure timely and accurate reporting to management, donors, and stakeholders.
• Use data insights to improve decision-making and impact measurement

Project Management

• Lead planning, implementation, and monitoring of strategic projects.
• Ensure projects are delivered on time, within scope, and on budget.
• Coordinate cross-functional teams and stakeholders.
• Develop project proposals, work plans, and progress reports.
• Ensure compliance with project sponsors’ requirements and standards

Marketing

• Develop and execute the annual marketing plan aligned with business objectives.
• Support market growth initiatives and customer acquisition strategies.
• Identify market opportunities, trends, and competitive intelligence.
• Manage marketing budgets and resource allocation.
• Protect and enhance the company’s brand reputation.

Operations Support Services

• Oversee operational support functions to ensure efficiency across branches.
• Improve internal processes, systems, and workflows.
• Support the Business development team to manage projects with different Turame partners.
• Ensure service quality standards are maintained.
• Promote operational excellence and cost efficiency.

Risk, Compliance & Governance

• Ensure all functions under the Business Support department to comply with internal policies and regulatory frameworks.
• Identify operational, financial, and digital risks and implement mitigation measures.
• Support audits and regulatory reporting.
• Strengthening internal controls across support functions

Team Leadership & Capacity Building

• Supervise and mentor supervisees.
• Build a high-performance culture focused on accountability and innovation.
• Identify training needs and coordinate capacity-building initiatives.
• Promote collaboration across Business Support and Business Development departments

QUALIFICATIONS

• Personal commitment to Turame’s 3M’s – the mission, method, and motivation of Turame Community Finance.Bachelor’s degree in business administration, Finance, Economics, Development Studies, or related field (Master’s preferred).
• 5–10 years of experience in microfinance, banking, fintech, or development sector.
• Proven experience in at least two of the following: digital finance or project management.
• Experience managing multidisciplinary teams.
• Strong understanding of microfinance operations and financial inclusion.
• Excellent analytical and problem-solving skills
• Extreme flexibility and ability to cope with stressful situations and frustrations.
• Demonstrated desire to help people that have been brought low by war, poverty, or other circumstances regain hope, dignity, and ability to support themselves and their families.
• Creativity and ability to work with limited resources.
• Ability to relate to and motivate local staff effectively.
• Experience with Microsoft suite, T24, and other software packages, as required.
• Full professional working proficiency in spoken and written French and English

How to apply

Your application must include a cover letter, an updated CV, and a certified copy of your university degree or any other document demonstrating your qualifications.

Hard copies of applications may be sent to the following address:

Director of Human Resources and Administration

Turame Community Finance S.A.

P.O. Box 2893; 33 Avenue de la Révolution

Phone: +257 22 256 736

Bujumbura, Burundi.

OR send your application via email to the following address:  recruitment@turame.com

CLOSING DATE: Monday, August 10^th, 2026, at 16h30